Tuesday, July 01, 2008

Hell is Other Computers

My good friends I help out with computer stuff got phished pretty badly. I've been busy the past few days trying to get the three hundred addresses for Thai Lotto and Chinese Viagra off their email account. Friends don't let friends use Earthlink. It's just been a nightmare. An occasionally funny one, but a nightmare nonetheless.

The dialect here is a very beautiful and distinct one. I've been here long enough that it doesn't really phase me anymore, but it is very different from the rest of the Southeast. It is distinctive enough that they usually subtitle Pastor Jimmy when he appears on the History Channel or Nat'l Geo. So. Earthlink has outsourced their customer service to India. This is normally a good idea since they have a much more computer and science savvy population than we do. However, Smoky Mountain English communicating with Hinglish does not compute at all. Everyone loses.

Which is where I come in. And I didn't fare much better, so it's not just the warring dialects. But I think we have the problem fixed now--after 10 hours of frustrating attempts.

Ran into Jimmy at the library today. He's such a sweet man. The librarian and I were talking about what a great guy he is--both he and Pam are wonderful people.

3 Comments:

  1. Mike Golch said...
    I'm glad I have anti phishing software as part of my security package. it was a little more expensive but worth it.

    That's my story and i'm sticking to it. Rosie,I hope that you are haveing a great day todat! Big timt Hugs and God's love and his blessings headed your way.
    Cappy said...
    The dialect sounds perfectly good over the internet!
    kazari said...
    good like with sorting it out! we have fun with the Hindi call centres here. mostly when they deny where they are:
    'hello sir, i am in Melbourne, Australia'
    'Don't be silly, nobody in Melbourne ever said Melbourne, Australia - they'd say Melbourne, Victoria, maybe...'
    'But no sir, i am, very-much sir in Melbourne, Australia, and the weather is very cloudy'
    yay for globalisation!

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